Terms & Conditions

Welcome to eCATLOG ("we", "us", "our"), a digital catalog and online ordering platform operated for businesses in India and elsewhere. By creating an account, accessing, or using eCATLOG (the "Service"), you ("you", "user", "client") agree to be bound by these Terms & Conditions ("Terms"). If you do not agree, please do not use the Service.

This document is an electronic record published in accordance with the Information Technology Act, 2000, the Digital Personal Data Protection Act, 2023 ("DPDP Act"), and the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021 ("IT Rules"), and, where applicable to users outside India, the General Data Protection Regulation ("GDPR").

1. Eligibility

You must be at least 18 years old and capable of entering into a legally binding contract to use the Service. By registering, you confirm that the information you provide (firm name, contact details, email, GST number, etc.) is accurate and belongs to you or a business you are authorized to represent.

2. Account Registration & Security

• You are responsible for maintaining the confidentiality of your User ID and password.
• You are responsible for all activity that occurs under your account.
• Notify us immediately at support@ecatlog.com if you suspect unauthorized use of your account.
• We reserve the right to suspend or terminate accounts with false, misleading, or unverifiable information.

3. The Service

eCATLOG allows businesses to create digital product catalogs, share them with customers via a public link, and receive orders/enquiries. Features, storage limits, and number of catalogs/products available depend on your subscription plan.

4. Subscription Plans, Trials, Coupons & Payment

• We offer Free and paid subscription plans. Paid plan features, pricing, and limits are described on our pricing page and may be updated from time to time with notice.
• Free trials and promotional coupons are offered at our sole discretion, may have an expiry date, usage limits, and can be modified or withdrawn at any time without prior notice.
• Subscription fees, once paid, are non-refundable except where required by law or expressly stated otherwise.
• At the end of a trial or paid term, your account may automatically revert to the Free plan; catalogs/items beyond the Free plan's limits may be locked (read-only) until you upgrade or remove the excess.
• We reserve the right to change subscription pricing with at least 15 days' notice before it applies to your next billing cycle.
• If payment for a paid plan is not received within 15 days of activation (first-time subscription) or within 1 day of the auto-renewal due date, we reserve the right to downgrade your account to the Free plan or suspend access until payment is made.

5. Your Content & Data

• You retain ownership of all product information, images, descriptions, and other content ("Your Content") you upload to the Service.
• By uploading Your Content, you grant eCATLOG a worldwide, non-exclusive, royalty-free license to host, store, display, and transmit Your Content solely for the purpose of operating and providing the Service to you and your customers.
• You are solely responsible for ensuring Your Content does not infringe any third party's intellectual property, trademark, or other rights, and is accurate, lawful, and not misleading.
• We do not review or pre-screen Your Content but reserve the right to remove any content that violates these Terms or applicable law.

6. Acceptable Use & Prohibited Listings

You agree not to use the Service to upload, list, advertise, or sell:

• Content that is illegal, obscene, defamatory, fraudulent, or infringes the intellectual property, trademark, or privacy rights of any person;
• Weapons, firearms, ammunition, or explosives of any kind;
• Narcotics, psychotropic substances, or any drugs/medicines restricted or banned under the Narcotic Drugs and Psychotropic Substances Act or the Drugs and Cosmetics Act, without a valid license;
• Counterfeit, replica, or unauthorized branded/trademarked goods;
• Wildlife products, endangered species, or items prohibited under the Wildlife Protection Act;
• Tobacco, e-cigarettes, or alcohol where prohibited by applicable state or central law, or to persons below the legal age;
• Stolen goods, smuggled goods, or items that violate any import/export control or customs law;
• Any product or service that is otherwise prohibited or restricted under Indian law (including the Legal Metrology Act, Consumer Protection Act, and Foreign Trade Policy) or the law of the jurisdiction where your customers are located;
• Spam, unsolicited communications, or use of the order/enquiry system to harass or scrape data;
• Unauthorized access attempts, interference with the Service's normal operation, or reverse-engineering/reselling the Service without our written consent.

You are solely and fully responsible for ensuring that everything you list is legal to sell in your jurisdiction. We do not pre-screen catalog content before publication but actively respond to reports and may use automated or manual checks. Violation of this section may result in immediate content removal, account suspension or termination without refund, and reporting to law enforcement authorities where required by law.

6A. Reporting Illegal or Prohibited Content

Anyone (including customers, the public, or rights holders) can report a catalog, product listing, or image they believe violates these Terms or applicable law by emailing support@ecatlog.com with the catalog link and details of the concern. We aim to review and act on valid reports — including content takedown — within 36 hours of receipt of a valid complaint or court/government order, consistent with the IT Rules, 2021. Repeat or serious violations result in permanent account termination.

6B. Intermediary Status & Grievance Officer

eCATLOG acts as an intermediary platform that allows businesses to host and share their own product catalog content; we do not create, select, or modify the product listings uploaded by users. We are entitled to "safe harbor" protection under Section 79 of the Information Technology Act, 2000, provided we observe due diligence as required under the IT Rules, 2021, including the grievance redressal process below.

Grievance Officer (for complaints regarding content published on eCATLOG):

• Email: support@ecatlog.com
• WhatsApp: +91 91378 90649
• Response time: complaints are acknowledged within 24 hours and resolved within 15 days, except where a faster legally mandated timeline (e.g., 36 hours for unlawful content takedown) applies.

7. Customer Orders & Enquiries

eCATLOG provides tools to receive product orders/enquiries from your customers but is not a party to the transaction between you and your customers. We are not responsible for product quality, delivery, pricing accuracy, payment collection, disputes, refunds, or any other aspect of the transaction. You are solely responsible for fulfilling orders and complying with applicable consumer protection, GST, and e-commerce laws.

8. Intellectual Property

The eCATLOG name, logo, software, design, and underlying technology are the exclusive property of eCATLOG and its licensors. Nothing in these Terms grants you any right to use our trademarks or branding except as necessary to use the Service as intended (e.g., "Powered by eCATLOG" branding on Free plan catalogs, unless removed under an eligible paid plan).

9. Third-Party Services

The Service may rely on third-party providers (e.g., cloud storage/image hosting, email delivery, payment gateways). We are not responsible for outages, errors, or data loss caused by third-party service providers, though we will make reasonable efforts to maintain service continuity.

10. Privacy & Data Protection

We collect and process personal data (yours and, where applicable, your customers') only as necessary to operate the Service, in accordance with our Privacy Policy. We do not sell your personal data to third parties. You are responsible for obtaining any consents required from your customers before collecting their data (e.g., name, phone number) through your catalog.

11. Service Availability

We strive to keep the Service available at all times but do not guarantee uninterrupted, error-free, or 100% uptime access. We may suspend the Service temporarily for maintenance, upgrades, or due to circumstances beyond our reasonable control ("force majeure"), including but not limited to: natural disasters, pandemics/epidemics, war, terrorism, civil unrest, labor strikes, power outages, internet/ISP disruptions, or third-party hosting/cloud provider failures. We shall not be liable for any delay or failure to perform caused by such events.

12. Limitation of Liability

To the maximum extent permitted by law, eCATLOG and its team shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits, revenue, data, or business opportunities arising from your use of (or inability to use) the Service. Our total aggregate liability for any claim arising out of these Terms or the Service shall not exceed the amount you paid us in the 3 months preceding the claim.

13. Disclaimer of Warranties

The Service is provided "as is" and "as available" without warranties of any kind, whether express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, or non-infringement.

14. Indemnification

You agree to indemnify and hold harmless eCATLOG, its officers, employees, and affiliates from any claims, damages, losses, or expenses (including legal fees) arising from your use of the Service, Your Content, your violation of these Terms, or your violation of any law or third-party right.

15. Suspension & Termination

• You may stop using the Service or request account deletion at any time by contacting support@ecatlog.com.
• We may suspend or terminate your account, with or without notice, if you breach these Terms, engage in fraudulent or harmful activity, or if required by law.
• Upon termination, your right to use the Service ceases immediately. We may retain or delete Your Content after a reasonable period, in accordance with our data retention practices.

16. Changes to These Terms

We may update these Terms from time to time. Material changes will be communicated via email or an in-app notice at least 7 days before they take effect. Continued use of the Service after changes take effect constitutes acceptance of the revised Terms.

17. Governing Law & Dispute Resolution

These Terms are governed by the laws of India. Any disputes arising out of or relating to these Terms or the Service shall be subject to the exclusive jurisdiction of the courts located in India. Parties agree to first attempt to resolve any dispute amicably through good-faith negotiation before initiating legal proceedings.

18. Contact Us

If you have any questions about these Terms, please contact us:

• Email: support@ecatlog.com
• WhatsApp: +91 91378 90649